All items, apart from where deliveries have been organised, are to be collected from and returned to our address in Banksia Grove.
The address for collection and return of orders is Armata Lane, (rear of 19 Splendens Avenue), Banksia Grove (you will see a sign by the garage). Please use co-ordinates -31.700106, 115.800646 in your GPS. Please ring the doorbell to let us know you are here!
We are open (by appointment) for collections and returns as follows:
Collections: Fridays 4pm – 6pm
Returns: Sundays 4pm – 6pm (Mondays between 4-6pm where requested)
Please note if you arrive at a time different to the agreed time we may not be on-site. Additionally, if you do not collect / return our equipment within these time frames (apart from where otherwise agreed in writing) your bond may be retained as per our Hire Agreement.
Please be aware of the sizing of the play equipment. Some of the equipment is very large and will require a trailer for transport. Please ensure you have read the sizing of all equipment and the components they are made up of in the descriptions on our website and have arranged transport accordingly. Please contact us if you have any queries regarding the sizing of items. Please also note that equipment is to be protected from the rain during transport.
As per our Hire Agreement, all monies paid will be forfeited where a hire is cancelled because the hired equipment will not fit in the transport arranged or will not be protected from the rain.
Deliveries and collections are performed on Fridays and Mondays between 9am to 12pm. You will be given a one hour time frame for the delivery / collection one week before your delivery.
Deliveries and collections do not include assembly and dismantling of equipment. All items are delivered ready to be assembled (assembly is minimal and where required, instructions will be provided) and is to be dismantled and ready to be collected.
Please note where no-one is present when items are delivered / collected during the agreed delivery time frame or if the items are not dismantled ready to be collected your bond may be retained as per our Hire Agreement. Further charges may apply depending on when items can next be collected.
Please note that the majority of our equipment is very large and bulky. It is difficult to carry over large distances or up / down stairs. Due to this, we appreciate being made aware of any delivery access issues upfront. If the area in which items are to be delivered is more than 50m from the closest point to which the delivery car can get or if the delivery will involve more than 20 stairs, we may need to charge a $100 difficult access fee.
Please note that where we are not made aware of any such delivery access issues and we find on delivery that the difficult access fee should have been charged, we have the right to cancel the hire and retain all fees paid.
All payments are to be made via Direct Deposit into the bank details provided on the invoice and hire agreement or via credit card payment. Please note that to pay by credit card you will need to call us during business hours. Please note that credit card payments will attract a 2.2% fee.
A deposit is required within 7 days to secure your booking. Where the total cost of your hire (including delivery) is $200 or less, we require a $50 payment to secure your booking. Where the total cost of your hire (including delivery) is more than $200 then we require a 25% deposit.
All invoices will include a bond payment. Where the total cost of your hire is $150 or less, the bond payment will be $50. Where the total cost of your hire is above $150 or where ball pits or packages have been hired, the bond will be $100.
The balance of your invoice is required to be paid in full no later than 7 days before your order collection / delivery date. If full payment is not made by this time you will be contacted. If payment has still not been received by Tuesday before the Friday delivery / collection your order will be cancelled and your deposit will be retained.
Conditional upon all our equipment being returned / collected on time and upon ensuring all terms of the hire agreement have been met, the bond will be refunded to you in full by Direct Deposit within 5 business days of the return / collection of our equipment. Please note, as per the Hire Agreement, we have full rights to retain the bond where the terms and conditions of the Hire Agreement are not met.
We understand that plans can change. Due to this, cancellations received up to 14 days before your collection date will have all payments made up to the point of cancellation fully refunded.
Where cancellations are received 2-14 days before your delivery date, the deposit will be retained. However, any other payments paid up to the point of cancellation will be refunded in full.
Where cancellations are received within 2 days of the delivery date (i.e. Wed-Fri) all payments made will be retained in full. This includes where a hire is cancelled because the hired equipment will not fit in the transport arranged or will not be protected from the rain.