Collection / Return Address:
69 Bacchante Circle Ocean Reef
We are open (by appointment) for collections and returns as follows:
Collections: Fridays 10am – 4pm
Returns: Mondays 10am – 4pm (Sunday can be arranged also )
We are open during these times only. If you arrive at a different time we may not be on-site.
If you do not collect / return our equipment within these time frames your bond may be retained.
Please be aware of the sizing of the play equipment. Some of the equipment is very large and requires a trailer for transport. Please contact us if you have any queries regarding the sizing of items. Refunds will not be given for items that do not fit in the transport you have arranged.
Our equipment is not waterproof and must be protected from the rain during transport.
Deliveries: Fridays between 10am - 3pm
Collections: Mondays between 10am - 3pm
All items are delivered ready to be assembled and is to be dismantled ready for collection.
Please note deliveries will only be made to the driveway / garage of the delivery address as we will not be entering homes or gardens. You will be responsible for moving the items to a secure, weather protected storage area on the premises.
Where no-one is present during the agreed delivery time frame or if the items are not dismantled ready to be collected, your bond may be retained as per our Hire Agreement.
If delivery cannot be made due to this, further charges may apply depending on if and when items can next be delivered.
If you are not home during the collection time, you will be responsible for returning the items within 24 hours.
The majority of our equipment is very large and bulky. It is difficult to carry over large distances or up / downstairs. Due to this, we appreciate being made aware of any delivery access issues upfront.
If the area in which items are to be delivered is more than 50m from the closest access point for the delivery vehicle or if the delivery will involve more than 20 stairs, we may need to charge a $100 difficult access fee.
Please note that where we are not made aware of any such delivery access issues and we find on delivery that the difficult access fee should have been charged, we have the right to ask for payment or cancel the hire and retain all fees paid.
All payments are to be made via Direct Deposit into the bank details provided on the invoice and hire agreement or via credit card payment. Please note that to pay by credit card you will need to call us during business hours. Please note that credit card payments will attract a 2.2% fee.
A deposit is required within 7 days to secure your booking. Where the total cost of your hire (including delivery) is $200 or less, we require a $50 payment to secure your booking. Where the total cost of your hire (including delivery) is more than $200 then we require a 25% deposit.
All invoices will include a bond payment. Where the total cost of your hire is $150 or less, the bond payment will be $50. Where the total cost of your hire is above $150 or where ball pits or packages have been hired, the bond will be $100.
The balance of your invoice is required to be paid in full no later than 7 days before your order collection / delivery date. If full payment is not made by this time you will be contacted. If payment has still not been received by Tuesday before the Friday delivery / collection your order will be cancelled and your deposit will be retained.
Conditional upon all our equipment being returned / collected on time and upon ensuring all terms of the hire agreement have been met, the bond will be refunded to you in full by Direct Deposit within 5 business days of the return / collection of our equipment. Please note, as per the Hire Agreement, we have full rights to retain the bond where the terms and conditions of the Hire Agreement are not met.
We understand that plans can change. Due to this, please find our cancellation policy below:
Cancellations received up to 14 days before collection date - customer will have all payments fully refunded.
Cancellations received 7-14 days before collection date – customer will forfeit their deposit but any additional payments will be refunded in full.
Cancellations received within 7 days of the collection date – customer will forfeit all payments made. This includes where a hire is cancelled because the hired equipment will not fit in the transport arranged or will not be protected from the rain.